Hey Dude Collection
Returns & Exchanges
You can exchange your item within 7 business days for store credit only, item must be in our hands on that 7th day with recipet- the condition we shipped it in and not used or worn-tags still attached. We package our items very carefully so once they leave our hands it is not our liability anymore. if we recieve the item and don't feel its in the condition it left our hands as> no refund will be given. shipping conformation will be provided as it ships. If you select local pick-up you will receive a message on your order email once your order is processed and fulfilled with instructions to pick-up @ our store. please allow standard processing time.
Questions or comments please feel free to contact us below:
Please know our shipping time frame is 7-14 business days (holidays our time frame is extended to 7-20 business days)
our business times are Monday- Saturday 10-6 during these times your items will be processed in a Timely manner and out to you.
please know if you select pickup and you are NOT local then your items will be processed and changed to shipping as soon as we can get to them but we are NOT responsible for any delay this causes you to get your items. You will also receive a second invoice for shipping. You will NOT receive a refund for any reason for a item that needed to be shipped if you selected store pickup.
if you select pickup & do not pick your items up within 30 days it will be restocked & no refund will be issued. We understand life gets busy but please understand we want this to run a smooth th as possible and if we have a ton of packages then it becomes more of a cluster.
if you are local and as us to hold a time we will do so until the end of the day. If you want to reserve it permanently you can purchase online & select store pickup.
no refunds will be given. Only store credit. If you order a pre-order item no refund or store credit will be issued period. Ordering a pre-order we can give you a target date but please know this isn’t always the case. We try to get things out to you as soon as we can so bare with us.